GDPR - How to Complain

From 19 June 2026, every data controller (that's me) has to
- have a complaints procedure in place
- facilitate a way for people to make complaints, including online means
- acknowledge complaints within 30 days and investigate without undue delay

Data protection law says you must:

• give people a way of making data protection complaints to you;

• acknowledge receipt of complaints within 30 days of receiving them;

• without undue delay, take appropriate steps to respond to complaints, including making appropriate enquiries, and keep people informed; and

• without undue delay, tell people the outcome of their complaints.

This change means that I have the responsibility to try and resolve your complaint issue, before the ICO (Information Commissioners Office) will get involved.

If you feel you need to make a complaint about how I store your data or data protection, please use the form below to send me a message, detailing the complaint or issue and I will get back to you as soon as possible, but within 30 days.

Alternatively, please call: +44 (0)7387 955499

Or email me at info@chrisaliscounselling.com

Not happy with my services - How to Complain to BACP

If you are not happy with any of my services in general, you can also contact the BACP Complaints Procedure.